Effective Date: 03/03/2026
Last Updated: 03/03/2026
BR Balaji LLP respects your privacy and is committed to protecting your personal data.
This Privacy Policy describes how we collect, use, share, and safeguard your information when you use our mobile application and website (“Platform”).
By using our Platform, you consent to the practices described in this Policy. If you do not agree, please do not use our services.
1. Information We Collect
1.1 Information You Provide Directly
- Personal Identifiers: Name, email, phone number, postal address.
- Account Information: Login credentials, profile data, preferences.
- Payment Details: Processed securely by third-party payment providers.
1.2 Information Collected Automatically
- Device Information: Device model, operating system, IP address, browser type, unique identifiers.
- Usage Information: App activity, interactions, crash logs, diagnostics.
- Location Data: Real-time location (foreground or background) for logistics and delivery. You can control this through your device settings.
1.3 Information from Third Parties
- Analytics tools (Google Analytics, Firebase)
- Payment processors
- Social login/authentication services
2. How We Use Your Information
- Improve platform functionality and performance
- Enable tracking and delivery features
- Customize your experience
- Ensure fraud prevention and security
- Provide customer support
- Fulfill legal obligations
3. Data Sharing
We do not sell your personal data. We may share your information with:
- Service providers for hosting, analytics, and payments
- Government or regulatory authorities when required by law
- Authorized personnel for logistics and location tracking
4. User Rights & Controls
- Access & Edit: Via account settings
- Data Deletion: Request through customer support
- Opt-Out Options:
- Location: Disable in device settings
- Notifications: Disable in-app or via email links
- Cookies: Adjust through browser settings
5. Security
We implement strong security measures, including encryption and access controls.
However, no system is completely secure.
6. Data Retention
We retain personal data as long as necessary for service delivery or legal compliance.
You may request deletion unless restricted by law.
7. Children’s Privacy
Our services are not intended for children under 13 years of age.
We do not knowingly collect personal data from minors.
8. Third-Party Services
Our Platform may contain links to third-party services.
We are not responsible for their privacy practices.
9. International Transfers
Your data may be transferred outside India depending on your location and service access.
10. Updates to This Policy
We may update this Privacy Policy periodically.
Updates will be notified via app alerts, website notices, or email.
11. Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
Email: cxmsales@brbalajillp.com
Phone: 9201988261
Address: NH 30, Geedam Road, Pandripani, Jagdalpur, Chhattisgarh, India
